Specialists Mortgage (“Company”, “we”, “our”, “us”), a company registered in Dubai, owns and operates the website https://specialistsmortgage.com (“Website”). This Privacy Policy (“Policy”) forms part of the Terms of Use governing your use of the Website. By using our Website, you expressly consent to the collection, use, and disclosure of your information in accordance with this Policy. We may update this Policy from time to time, and such changes will become effective once posted on the Website. If you do not agree to the Policy, including any amendments, you should immediately stop using the Website. Throughout this Policy, the terms “you” and “your” refer to users of our Website and services. This Policy was last updated on 3 September 2025.

When you register on the Website, submit an inquiry, apply for a mortgage consultation, upload documents, or contact us, you may provide personal details including your name, email address, phone number, address, employment and financial information, and where applicable, supporting identification documents. We also automatically collect general information that does not personally identify you, such as your IP address, browser type, date and time of access, pages visited, and referring website.

We use your information to assess your eligibility for mortgage products and services, process your applications and inquiries, communicate with you, improve our services and Website functionality, send you updates, promotions and market insights (where you have opted in), and comply with legal and regulatory requirements. General information is used for analytics, improving performance, detecting fraudulent activity, and tailoring our services. We may share your personal information with banks, financial institutions, mortgage lenders, real estate developers or brokers involved in a property transaction, as well as with our advisers, subcontractors and service providers assisting us in operations. We may also disclose information to regulators, law enforcement or government bodies if legally required. In the event of a merger, acquisition or sale of our business, your information may be transferred to the new entity.

We take appropriate technical and organizational measures to safeguard your personal information against unauthorized access, misuse, alteration or disclosure. However, no method of transmission or storage online is completely secure, and we cannot guarantee absolute protection. Our Website uses cookies and tracking technologies, including Google Analytics and third-party pixels, to analyze website traffic, personalize your experience and deliver relevant advertisements. You may disable cookies through your browser settings, though some Website features may be affected.

Our Website may contain links to third-party websites, including banks and financial institutions, which have their own privacy policies. We are not responsible for the practices of such external sites. Third-party advertisers may also collect non-personal data using cookies for targeted advertising, which will be governed by their own privacy policies.

Depending on applicable laws, you may have the right to access, update or correct your personal information, request deletion subject to legal obligations, or opt out of marketing communications. You may exercise these rights by contacting us at info@specialistsmortgage.com or +971506574543.

This Privacy Policy is governed by the laws of the United Arab Emirates and any disputes shall be subject to the exclusive jurisdiction of the courts in Dubai.

The Specialists Mortgage website uses cookies to distinguish you from other users of our website. This helps us provide you with a better browsing experience and also allows us to improve our site and services. By continuing to use our Website, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. We use different types of cookies to support the operation and performance of our Website. Strictly necessary cookies are required for the core functionality of the Website, such as secure login areas and access to mortgage tools or application forms. Analytical and performance cookies help us recognize and count visitors and track how they move through the Website, allowing us to improve navigation and ensure users can easily find relevant mortgage information and services. Functionality cookies enable us to recognize you when you return to the Website, allowing us to personalize your experience, remember your preferences, and provide tailored mortgage resources. Targeting cookies record your visit to the Website, the pages you view, and the links you follow, helping us make both the Website and any displayed advertising more relevant to your interests. We may also share this information with third parties for marketing purposes.

Please note that third parties (including, for example, advertising networks and analytics providers such as Google Analytics or Facebook Pixel) may also use cookies, over which we have no control. These are typically analytical or targeting cookies. The use of cookies by Specialists Mortgage does not involve collecting any personal information about your computer or internet browsing beyond what is necessary to improve the functionality of our Website and mortgage services.

If you prefer not to allow cookies, most browsers including Chrome, Safari, and Microsoft Edge provide the option to disable them. However, please note that some personalized services and features on this Website may not function properly if you choose to disable cookies.